We do not offer refunds or returns, unless a product is proven to be damaged. If a damaged goods claim is not made within 7 days of receiving the purchase then we will not accept it. If 7 days have passed since the delivery of your purchase, we can’t offer you a full refund or exchange for your damaged good.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted for a damaged good:

Any damaged goods claim that is made after the first 7 days of the order being received.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after the damaged goods claim is filed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@frequencyskin.com.