FAQs – frequency

We ship orders within 2 to 3 days of processing. Please reach out to sales@frequencyskin.com if you'd like to receive further information about an order, or track your order within the Shop App!
Here at frequency we do not accept returns for skincare or cosmetics products. We do offer refunds for damaged goods that are proven to be damaged.
For activewear and apparel we offer returns, but do not cover the cost of shipping. We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 10 days of the order arrival.
Please check our full Refund and Returns policy here, or reach out to sales@frequencyskin.com if you have more questions.
Our products are available at our online store, on the Shop App, and on our social channels.
Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or email for immediate assistance. If we are unable to cancel your order, we can always walk you through our returns process (only available for clothing).

You may change your shipping address after you place an order by contacting us at sales@frequencyskin.com.
Typically, you can only do this the same day an order is placed because items are shipped as fast as possible, in order to provide premium customer service.
If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.
We are glad you are interested in this item! If something is out of stock, you can sign up for back in stock email alerts on the product page of the out of stock item. We promise will be get it back in stock for you soon.
Stay in touch on our social platforms, or email contact@frequencyskin.com if you want to follow up about the item.
Our activewear and apparel mostly run true to size, but because of the nature of our fabric we recommend that if you are in between sizes, choose the size up to be safe. For additional information about sizing please email us at sales@frequencyskin.com.
Of course! Use code 'Welcome10' to receive a 10% discount off of your first purchase.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product (clothing) and packaging are unopened and undamaged, you are eligible for a full refund.

In the case when a product has been damaged, you are not eligible for a refund.

Please check our Return Policy to see if you're eligible for a refund.

All shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.
Yes, we offer free shipping for domestic orders over $100. Check the cart to see the current deal on free shipping.

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

Frequently Asked Questions