want to chat?
The Frequency Skin team would love to hear about any of your questions or concerns. If you are looking for the status of an order please email us your order number by clicking here. If you would like to share your thoughts please fill out the form below. We are committed to offering our customers a quality experience, so we value your feedback and will respond to you within 48 hours.
where to reach us
contact@frequencyskin.com
sales@frequencyskin.com
(973) 457-8934
Domestic shipping can take up to 3-5 business days.
Foreign shipping could take up to 7-14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Any skincare or cosmetic products purchased are not available for returns.
For activewear and apparel we offer returns, but do not cover the cost of shipping. We will gladly accept unworn, unwashed, unaltered and unused merchandise in sellable condition for a full refund within 14 days of the order arrival. Click here to learn more.
Yes, we offer full and partial refunds for any returns made for eligible items.
Please click here for more information about our Returns and Refund policy.
We use all major carriers, and local courier partners. Use the shipping estimator in the cart to check your shipping rates.
Join the Frequency Skin community! Skincare, activewear, and body care to make you feel your best, from skin to soul!
